Upgrading your phone can be a game-changer, especially when it's with Assurance Wireless, a program designed to provide affordable communication options to eligible individuals.
In this guide, we dive into the process of how to get an Assurance Wireless phone upgrade. From checking your eligibility to selecting your new device, we cover every step you need to take to make your upgrade smooth and successful.
To obtain a phone upgrade from Assurance Wireless, first check your eligibility, then pick a new phone, place an upgrade order, activate your new phone, and return your old device.
Assurance Wireless often provides free phone upgrades every two years. To determine if you're eligible, consider these options:
Log in to Your My Account: Visit the Assurance Wireless website and access your account. If you're eligible for an upgrade, there should be a banner or notification on your dashboard indicating this.
Call Customer Service: Dial 1-888-321-5880 to contact Assurance Wireless customer service. They can check your eligibility status and assist you in the upgrade process if you qualify.
Check Online Announcements: Occasionally, Assurance Wireless may announce upgrade periods via their website or social media platforms. Stay updated by monitoring these channels for any relevant information.
After confirming your eligibility, you can proceed to request an upgrade. There is typically a $25-35 fee for upgraded device models[1]:
Online Process: The simplest way is to log into your My Account on the Assurance Wireless website. Follow the instructions provided on the site to request an upgrade. This process typically involves selecting your preferred phone model and confirming your shipping address.
By Phone: If you prefer speaking to a representative, call the customer service number at 1-888-321-5880. They can guide you through the upgrade process and address any queries you may have.
“Unique to California residents, those using basic feature phones like the Kyocera Jax or ALCATEL ONETOUCH Cinch™ are eligible for a free upgrade to a 4” Android Smartphone.”
For 2023, the available models include[2]:
Samsung Galaxy Series: A13, A14, A14 5G, A23, and A23 5G
Motorola: G Pure (2023)
TCL: 30L, Flip Pro
Orbic® Fun
Moto G Play and Moto G Pure
Moxee™ m2160
REVVL®4 Plus and REVVL®V Plus
Schok Volt SV55
Unimax696CL
Wiko Life™ 3
Active Assurance Wireless Account: Must have an active account with Assurance Wireless.
Eligibility in California: If residing in California and currently using a basic feature phone like the Kyocera Jax or ALCATEL ONETOUCH Cinch™, eligible for a free upgrade to a 4” Android Smartphone.
Varied Criteria for Other States: Eligibility criteria may differ in states outside California. May require additional paperwork or proof of income.
Part of Government-Sponsored Program: Assurance Wireless is a government-sponsored program aimed at providing free or low-cost cell phone services to low-income individuals.
Qualification Based on Public Assistance Participation: Generally, to qualify for an upgrade, participation in certain public assistance programs is required, or meeting state-specific eligibility criteria is necessary.
Need to Contact Customer Service for Specific Eligibility: It's crucial to contact Assurance Wireless customer service at 1-888-321-5880 to confirm individual eligibility for a device upgrade.
Gather Essential Information: Have your account number, current phone details, and ID ready for a smoother process.
Research Phone Models: Understand the features and specs of available upgrade models.
Look for Promotions: Regularly check for any special deals or discounts.
Understand the Terms: Read and comprehend the upgrade terms, including any fees and warranty info.
Backup Data: Save your contacts, photos, messages, and other important data before upgrading.
Data Transfer Inquiry: Ask customer service about transferring data and phone numbers to the new device.
Anticipate Waiting Time: Be prepared for shipping and processing delays after requesting an upgrade.
Technical Support: Reach out to customer service for any technical problems with the new phone.[3]
Stay Updated on Future Upgrades: Keep track of eligibility for your next upgrade.
Required documents may include proof of participation in public assistance programs or proof of income. Specific requirements can vary by state, so it's best to check with Assurance Wireless customer service.
Upgrades are generally limited to the models listed by Assurance Wireless. However, you can inquire with customer service if there are any other compatible models available for upgrade.
Activation time can vary, but typically, it should be completed within a few hours after you receive your new phone. Follow the activation instructions provided with your device.
Upgraded phones usually come with a manufacturer's warranty. The duration and coverage details can be confirmed with Assurance Wireless customer service.
If you're not eligible for a free upgrade, you might still be able to purchase a compatible phone at your own expense. Contact Assurance Wireless for details on compatible models and purchasing options.
If you face any issues with your upgraded phone, contact Assurance Wireless customer service for troubleshooting and support. They can also guide you on warranty claims if applicable.
Upgrading your phone with Assurance Wireless is a straightforward process, but it requires attention to detail. From understanding your eligibility to selecting the right model and preparing for the transfer, each step is crucial in ensuring a hassle-free upgrade. Keep in mind the tips and FAQs we've provided to make the most out of your Assurance Wireless service. With the right preparation and knowledge, your phone upgrade can be a seamless transition to better connectivity and enhanced features. Remember, staying updated and in touch with Assurance Wireless customer service will help you navigate the upgrade process with ease and confidence.
Find out more about how you can get a free government iPhone. Learn more by visiting Benefits Aid and exploring our comprehensive resources.